terms of service
This page describes the policies currently in effect at the studio. By registering for our offerings and creating an account with us, you affirm that you have read and understand these terms of service. You also agree to abide by them.
If you have any questions about these terms or need further information, please call or email us. We look forward to serving you.
All sales are final. Purchases may be exchanged for studio credit at the sole discretion of Living Yoga. Refunds will only be issued in the case of error by the studio or its agents.
Schedule & Other Changes
Our schedule, classes, workshops, teachers, prices, products and studio policies are subject to changes and cancellations at any time. We will publicize those changes in a timely manner whenever feasible. Please check our website and our social media accounts for the latest information about our schedule, rates and offerings.
We encourage you to book your class or event in advance whenever possible. If you show up for a class or workshop that is at full capacity, we may not be able to admit you if you don’t already have a reservation.
Cancelling Your Reservation
For regular yoga classes, reservations that are cancelled at least 2 hours before the scheduled start time will automatically be credited back to your account.
For workshops and special events, cancellations made at least 48 hours before the scheduled start time wil be credited back to your account.
For private yoga sessions, reservations must be cancelled at least 24 hours before the scheduled start time to receive account credit.
Reservations may be cancelled by:
Wait List & Standby
When a class or workshop is full, additional participants may add their name to the Wait List. You must have an active membership or class pack in order to join the Wait List.
Whenever a space opens up, the person at the top of the Wait List will automatically be registered for the event. They will also receive a booking confirmation email.
Alternatively, you can come to the studio before the class or event and be on standby. We start giving away spots reserved by no-shows 5 minutes after the class or event starts.
Whenever you are running late, please call us and we will do our best to accommodate you.
If you are more than 5 minutes late to a class that is full, you may forfeit your spot to someone waiting on standby.
If you are more than 10 minutes late to any class or event, for your safety, you will not be allowed to join.
Everyone in our studio has the right to autonomy over their own body. When you check-in for a class, workshop or private session, you will be given a physical adjustment consent chip. With this chip, you may choose whether or not you will allow your teacher to physically adjust you during the class.
Mobile Phones & Personal Electronic Devices
You are welcome to take selfies or other photos and videos before and after your class or workshop, provided you do not create a disturbance to others. You must also obtain permission from everyone appearing in the photo or video.
Once class starts, however, all phones and electronic devices must be turned off or on silent mode, and put away. You may not use your devices during class.
Recording Classes & Workshops
Many of our classes and workshops are also simultaneously livestreamed. Some of these recordings are then saved and later added to our On Demand Library. Only Living Yoga Members and paying clients have access to these videos.
From time to time, Living Yoga staff or its agents will take photos and videos during classes and workshops for use on the studio’s website, social media accounts, and marketing materials.
You provided us with your consent to appear in these videos and materials when you agreed to our General Release and Waiver of Liability.
New Student Trial Memberships
Only “new students” are eligible for a New Student Trial Membership. A “new student” is someone who is brand new to the studio and has never taken a class or workshop.
Once you’ve taken a class or workshop with us, you are no longer considered a “new student.” This includes people who have not been to the studio in years.
Our New Student Trial Membership comes with all our regular member benefits, except:
- monthly guest passes
- complimentary mat storage
- membership holds
These benefits are only available after the first month, once the membership renews.
In the event of travel, injury or other medical condition, Living Yoga Members may put their Memberships on hold for up to 30 days. This period may be longer in the event of extenuating circumstances.
During the hold period, Members will not be billed nor will they be allowed to use the Membership to take classes.
Once the hold period ends, Members will regain use of their Membership. Their billing date will also be pushed back by the same number of days as the hold period.
To request a hold:
- send your request via email at least 7 days in advance
- provide the start date and end date of your hold.
If you don’t know when you are coming back, we will automatically set it for 30 days. Once you know your return date, please let us know so we can adjust your hold accordingly.
Members may use 2 guest passes every billing month. Unless the guest is a minor, members do not need to take the same class as their guest.
Please note: guest passes are not available during the first month of New Student Trial Memberships.
To request a guest pass, please send us an email with the following information:
- the name of your guest
- the guest’s email address
- the guest’s phone number
- the class the guest would like to take
Expired Class Packs
With the exception of classes and programs offered specifically for children, participants in Living Yoga classes and workshops must be at least 16 years old. They also must be accompanied by a parent or legal guardian who is taking the class with them.
Parents or legal guardians must sign liability waivers on behalf of all minors.
Additionally, Living Yoga does not provide childcare services. Children may not be left unattended anywhere in the studio while their parent or guardian takes a class.
Living Yoga believes in equal opportunity for all and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
These activities include, but are not limited to, hiring and firing of staff and instructors, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for our members and other clients, staff, volunteers, contractors and vendors.
Termination Of Service
Living Yoga expects everyone in the studio to behave in a way that is consistent with yogic teachings. This includes treating others with kindness and refraining from demeaning, abusive harassing, threatening or violent behavior.
People who behave inappropriately in the studio, or otherwise refuse to abide by our policies, rules and instructions, are subject to removal from the premises and cancellation of their membership or class pack. They may also be banned from accessing our studio and our offerings.
Certain events are beyond our control and may prevent us from providing you with services you purchased. These include, but are not limited to, Acts of God, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, global pandemic, restrictions, regulations, laws, prohibitions or measures of any kind on the part of any government authority, power failure, computer viruses, and labor strikes. During those instances, we cannot be held liable for our inability to provide you with timely services.